The issues listed below apply only to Outlook on the web. Issues occur in all browsers, unless otherwise specified.


Error "An internal server error occurred. The operation failed" when attempting to add/change image for a resource/shared mailbox.

  • Microsoft confirmed this as a known issue/behavior. When opening another mailbox via Outlook on the web, the account control cannot be maintained to the mailbox that was opened. It will only control the account you authenticated/logged in with.

Editing the participants for a calendar event may result in external attendees receiving email updates.

  • Issue: When a meeting organizer updates a meeting by adding participants, all external attendees may receive an update if there is a corrupted image contained within the message body.
  • Workaround: If a meeting organizer intends to include images in the event invite, the images should be added using the attachment feature within the message body. It is not recommended that organizers utilize the Insert pictures inline feature.
  • Microsoft has made modifications to the Send Updates feature for editing meetings/events.